Following the Broadband connection disappearing once again, I went through the process of phoning Bangladore (Thank God it's now a free line after changing to B.T.) and had to explain everything over once again. Finally we reached the "We will have to send over a B.T. engineer" part (Yet again).
Anyway, B.T. engineer (nice lad called Martin)came Saturday morning and the Broadband was up to it's usual 80kb/s. He checked all the wiring and the line and found no fault. He said that the line was O.K. and that was all he could do. He wished us luck and was about to leave.
Mrs Moley came in and offered him a cup of tea. So we sat down in the kitchen to have the cuppa. Mrs Moley said. "Oh I'm sorry, I made Earl Grey tea by mistake, I hope you like Earl Grey"
The engineer was thrilled;
"Oh" he said "Earl Grey tea, I've always wanted to try that, it's what my hero Jean Luc Picard drinks"
"Ah said Mrs Moley, you're a Trekkie"
"Yes" he said.
That was it then, off they chatted for ages about all the series.
When they finished, he said "I'll have another look at the line"
We went back to the study and he tiook his mobile out, he called B.T. and said that he'd checked the line and done everything possible and could they possibly raise the "B RAS profile" ?
I could tell that the person at the other end of the phone was NOT pleased, but eventually after the engineer saying he'd done everything and that the line could support 1.3MB he was transferred to B.T. Broadband. (Apparently it's a different company to B.T. engineers who are B.T. openreach).
He went through the same speech with them saying that he'd done his job, but couldn't get results and that the line was O.K. and could they please raise the B RAS Profile.
Five minutes later I had 1.5MB
Engage Warp drive
